Collections Specialist

Saved job description

We are looking for an experienced Collections Specialist to join a financial institution in New York, New York on a Contract basis. This role is ideal for someone who is detail oriented and can manage assigned accounts with confidence, maintain consistent client communication, and drive timely payment resolution in a high-volume environment. The position partners closely with collections leadership and requires strong judgment, organization, and accuracy when working across financial records and account activity.Responsibilities:• Manage a designated portfolio of commercial and consumer accounts, prioritizing follow-up activities to support timely recovery of outstanding balances.• Conduct a large volume of outbound collection calls and related outreach to clients, maintaining professionalism while working toward payment commitments and issue resolution.• Review account status, billing details, and payment history to identify delinquency trends and determine appropriate collection strategies.• Collaborate with the Collections Manager and Team Lead to address escalated matters, align on account actions, and support overall team performance.• Record collection activity, client interactions, and payment arrangements accurately in tracking systems and supporting documentation.• Use Excel and nCino to monitor account updates, organize portfolio data, and prepare reports related to collection efforts and aging balances.• Coordinate with internal stakeholders to investigate account discrepancies, clarify billing questions, and help remove barriers to payment.• Ensure collection activities are handled in accordance with established policies, regulatory expectations, and institution standards.