IT Support Lead

Saved job description

Job Description:

Illinois Tool Works, Inc. (NYSE: ITW) is a Fortune 200 global industrial company centered on a differentiated business model .    The company’s seven business segments   leverage   the 80/20 business model to generate solid growth, best-in-class   margins   and favorable returns in markets where innovative, customer-focused solutions are required .    ITW delivers specialized   expertise , innovative   thinking   and value-added products to meet critical customer needs in a variety of industries targeting sustainable and profitable organic growth .    The Sexton business   i s a market leader   in the manufacture of high-pressure aerosol cans   and is   seeking an   IT Support Lead   for its Decatur, AL facility,   located   30 minutes Southwest of the Huntsville area .  

The   IT Support Lead   is responsible for   onsite IT operations and end-user support for a manufacturing facility. This role serves as the primary technology contact for the plant, ensuring reliable operation of end-user systems, plant-floor technology, network-connected devices, and local IT services that support manufacturing and business operations.  

The IT Support Lead provides hands-on support for hardware, software, mobility, access systems, and operational technology interfaces while partnering closely with segment and regional infrastructure, network, cybersecurity, and business system teams for escalated support and engineering   expertise .  

This is a highly visible, customer-facing role requiring strong troubleshooting skills, a sense of urgency, and the ability to support plant operations in a fast-paced manufacturing environment.  

Essential Functions :    

Plant IT Operations & End User Support  

Serve as the primary on-site IT contact for the manufacturing plant.  

Provide day-to-day support for desktops, laptops, mobile devices, handheld devices, tablets, printers, and peripherals.  

Troubleshoot hardware, software, connectivity, and access issues for plant and office personnel.  

Manage incident resolution and service requests through the IT ticketing platform.  

Prioritize issues   impacting   production and plant operations with a high sense of urgency.  

Coordinate onboarding, offboarding, workstation provisioning, and equipment lifecycle management.  

Manufacturing & Plant Floor Support  

Support manufacturing-adjacent technology, including handheld computers, wireless devices, barcode-related systems, and plant connectivity issues.  

Troubleshoot Wi-Fi connectivity and endpoint issues   impacting   plant-floor operations.  

Partner with production, operations, quality, and maintenance teams to minimize downtime caused by IT-related issues.  

Act as the on-site liaison for technology-related production interruptions.  

Systems & Endpoint Administration  

Create user accounts, perform basic troubleshooting, and escalate issues to regional ERP experts  

Administer endpoint management, patching, and remote support tools.  

Support endpoint security platforms, including MFA, endpoint detection and response, DNS/web filtering, vulnerability remediation, and privilege management.  

Perform routine maintenance, device imaging, software installation, upgrades, and replacement activities.  

Manage local inventory of IT hardware and accessories.  

Local Infrastructure Coordination  

Perform basic troubleshooting for network connectivity, server room equipment, switches, firewalls, and ISP-related issues.  

Provide on-site “hands and eyes” support for regional infrastructure and network engineering teams.  

Coordinate vendor support for telecommunications, access control, networking, and hardware maintenance.  

Security & Compliance  

Follow cybersecurity standards, access management processes, and IT policies.  

Support account provisioning, password resets, MFA enrollment, and user access management.  

Assist   with vulnerability remediation and endpoint compliance efforts.  

Escalate suspected cybersecurity incidents to corporate security teams.  

Stakeholder Partnership  

Build strong relationships with plant leadership and department managers.  

Communicate technical issues in business-friendly language.  

Identify   recurring issues and recommend process or technology improvements.  

Provide status updates and communicate incident impact to stakeholders.  

Qualifications  

4+ years of IT support, systems administration in an industrial manufacturing environment required.

Associate or bachelor’s degree in information technology or equivalent experience.  

Experience supporting Windows endpoints, laptops, mobile devices, and user productivity systems.  

Experience in troubleshooting networking issues, including Wi-Fi, switching, VPN, and connectivity problems.  

Experience working with IT ticketing systems and remote support tools.  

Strong troubleshooting, customer service, and problem-solving skills.  

Ability to prioritize work in a fast-paced production environment.  

Ability to occasionally lift and move IT equipment (up to 40   lbs ).  

PREFERRED QUALIFICATIONS  

Familiarity with technologies such as:  

Endpoint management and patching tools  

Endpoint security/EDR platforms  

Cloud-hosted infrastructure environments (Azure preferred)  

Experience supporting handheld or mobile scanning devices.  

WORKING CONDITIONS  

On-site in a manufacturing environment  

Requires flexibility to support a 24/7 operation and occasional off-hours support for critical issues, maintenance windows, or plant outages  

Being an employee at ITW comes with lots of benefits. Some of these benefits include:  

Paid Holidays  

PTO (Vacation and Sick Pay)  

Attendance Bonus  

Employee Referral Bonus  

Medical (3 Plans), Dental and Vision Insurance  

FSA/HSA  

STD/LTD  

Life Insurance  

401(k) (Roth/After-tax options available)  

Parental Leave  

Adoption Cost Assistance  

Tuition Reimbursement  

Scholarship Program  

3 for 1 gift match program  

Volunteer Match Program  

$115 credit towards safety shoes  

ITW is an equal   opportunity   employer. We value our colleagues’ unique perspectives, experiences and ideas and create workplaces where everyone can develop their careers and perform to their full potential.   

As an equal employment opportunity employer, ITW is committed to equal employment opportunity and fair treatment for employees, beginning with the hiring process and continuing through all aspects of the employment relationship.   

All qualified applicants will receive consideration for employment without regard to race, color, sex, gender identity, sexual orientation, religion, national origin, age, disability, protected Veteran status or any other characteristic protected by applicable federal, state, or local laws .    

ITW is an equal opportunity employer. We value our colleagues’ unique perspectives, experiences and ideas and create workplaces where everyone can develop their careers and perform to their full potential. 

As an equal employment opportunity employer, ITW is committed to equal employment opportunity and fair treatment for employees, beginning with the hiring process and continuing through all aspects of the employment relationship. 

All qualified applicants will receive consideration for employment without regard to race, color, sex, gender identity, sexual orientation, religion, national origin, age, disability, protected Veteran status or any other characteristic protected by applicable federal, state, or local laws.