Senior Life Event Specialist

Saved job description

Job Posting End Date: November 30

When you join the team at Unum, you become part of an organization committed to helping you thrive.

Here, we work to provide the employee benefits and service solutions that enable employees at our client companies to thrive throughout life’s moments. And this starts with ensuring that every one of our team members enjoys opportunities to succeed both professionally and personally. To enable this, we provide: 

Award-winning culture 

Inclusion and diversity as a priority 

Performance Based Incentive Plans

Competitive benefits package that includes: Health, Vision, Dental, Short & Long-Term Disability 

Generous PTO (including paid time to volunteer!) 

Up to 9.5% 401(k) employer contribution 

Mental health support 

Career advancement opportunities 

Student loan repayment options 

Tuition reimbursement

Flexible work environments 

*All the benefits listed above are subject to the terms of their individual Plans .

And that’s just the beginning…  

With 10,000 employees helping more than 39 million people worldwide, every role at Unum is meaningful and impacts the lives of our customers. Whether you’re directly supporting a growing family, or developing online tools to help navigate a difficult loss, customers are counting on the combined talents of our entire team. Help us help others, and join Team Unum today! 

General Summary:

General Summary:

This position is an advanced level technical position responsible for the thorough, fair, objective, and timely adjudication of the most complex short-term disability claims in conjunction with providing technical expertise regarding FMLA and state leave regulations. This position is responsible for providing excellent customer service and interacts on a regular basis with employees, employers and health care providers.

Principal Duties and Responsibilities:

Timely and accurate adjudication of complex STD claims

Processing of leaves associated with an employee’s own health condition

Apply technical contractual knowledge (policies and provisions) to ensure appropriate eligibility requirements and liability decisions

Determine complex eligibility and availability of leave for integrated claims/leaves

Responsible for timely and accurate claims review, initiation and completion of appropriate claim validation activities, and effective communication of rationale for claims action

Determine and generate appropriate communications to comply with FMLA and State regulations and customer procedures

Facilitate roundtables when consulted or manager is unavailable

Provides technical coaching and mentor support to less experienced Benefit Center professionals

Provides Manager/Director with performance and development feedback for assigned mentees

Is viewed as a role model, technical expert and leader within the team and Benefits Center

Provides coverage of daily tasks including customer inquiries and attending customer calls as needed and in times of management absence

Verify on-going liability and return to work opportunities as appropriate

Provide excellent customer service by paying appropriate claims promptly and quickly and independently responding to all inquiries within Benefits service guidelines

Develop relationships with Employer contacts, including HR administrators

Coordinate file strategies utilizing specialized resources including nurses, physicians, vocational rehabilitation and assessing medical documentation

Ensure timely referrals/notifications to other areas (i.e., LTD, medical assessments, etc) as appropriate

Ensure a timely and well communicated transfer process when transitioning integrated claims from STD to LTD, ensuring a coordinated and continuous claims experience to employees

Maintain organizational service standards on all assigned claims and leaves

Be familiar with specialized workflow requirements and performance standards for any assigned customers

May perform other duties as assigned

Job Specifications:

4-year degree preferred or equivalent work experience

3 years or more years in the Leave or Disability Benefit Specialist role

Mastery of all key responsibilities and job specifications of either the Leave or Disability Benefit Specialist roles

Medical background, Disability claim and/or leave management experience preferred

Ability to exercise independent judgment and discretion in increasingly complex claim adjudication decisions.

Expectation of increasing levels of skill and ability; ability to manage a wide variety of claims independently.

Demonstrated success in developing and implementing return to work strategies.

Ability to interact effectively and professionally with claimants, employers, medical resources, attorneys, accountants, brokers, sales representatives, etc.

Strong service and quality orientation.

Possess strong analytical and problem-solving skills

Meets the standards for this position, as defined in the Talent Management framework

~IN2

#LI-TS2

Unum and Colonial Life are part of Unum Group, a Fortune 500 company and leading provider of employee benefits to companies worldwide. Headquartered in Chattanooga, TN, with international offices in Ireland, Poland and the UK, Unum also has significant operations in Portland, ME - plus over 35 US field offices. Colonial Life is headquartered in Columbia, SC, with over 40 field offices nationwide.

Unum is an equal opportunity employer, considering all qualified applicants and employees for hiring, placement, and advancement, without regard to a person's race, color, religion, national origin, age, genetic information, military status, gender, sexual orientation, gender identity or expression, disability, or protected veteran status.

The base salary range for applicants for this position is listed below. Unless actual salary is indicated above in the job description, actual pay will be based on skill, geographical location and experience.

$53,300.00-$100,700.00

Additionally, Unum offers a portfolio of benefits and rewards that are competitive and comprehensive including healthcare benefits (health, vision, dental), insurance benefits (short & long-term disability), performance-based incentive plans, paid time off, and a 401(k) retirement plan with an employer match up to 5% and an additional 4.5% contribution whether you contribute to the plan or not.  All benefits are subject to the terms and conditions of individual Plans.

Company:

Unum